RETURNS

A. Cancellation Instructions

Introduction

Consumers (individuals purchasing for personal use, not for business purposes) have the right to cancel an order under the following conditions:

Cancel/Return an Order

You can cancel or return your order ONLY if:

  1. Product Damage: The item is damaged due to a manufacturing defect.
  2. Incorrect Product: A different design, size, or product was sent instead of what you ordered.

If you think your order qualifies for a cancellation, please fill out the form below, and we’ll get back to you as soon as possible.

You must cancel within 14 days of receiving the product, or within 14 days of a third party (other than the carrier) receiving the product on your behalf.

To cancel your order, you need to inform us with a clear statement, such as a letter, email, or fax, before the 14-day period ends.

Effects of Cancellation

If you cancel your order, we will refund all payments received, including delivery costs (except for extra delivery charges if you chose a more expensive shipping option). The refund will be processed within 14 days from the date we’re notified of your cancellation. We will refund using the same payment method you used, unless agreed otherwise.

We may reduce the refund amount if the product has been damaged due to unnecessary handling. We will not refund until we receive the goods back or have proof that they were returned.

You must return the goods to us within 14 days of notifying us of your cancellation. The 14-day period starts when you inform us of the cancellation.

You will cover the cost of returning the items.

You will only be responsible for any loss in value of the goods if the handling was beyond what’s necessary to examine the goods.

Exclusions and Exceptions to the Right to Cancel

You cannot cancel or return orders for goods made to your specifications or clearly personalized items.

General Information

  1. Care When Returning Items: Please ensure the product is undamaged and clean when returning. If possible, return it in the original packaging with all accessories. If the original packaging is unavailable, use protective packaging to prevent damage during return shipping.
  2. Return Shipping: Do not send items back freight-forward.
  3. Return Requirements: Sections 1 and 2 above are guidelines, but not mandatory to cancel your order.

B. Cancellation Form

If you wish to cancel your order, please complete and submit the form below.

Contact Details:

  • Alexandru Mircea Muscan
  • KUROCHI SRL
  • Str. Nasaudului, Bl.1, Scr.B. Ap.53, Romania, Bistrita, Bistrita-Nasaud, 420110
  • Phone: +40740096619
  • Email: info@kurochi.world

Order Information:

  • Order Number: [Your Order Number]
  • Name: [Your Full Name]
  • Email Address: [Your Email Address]
  • Phone Number: [Your Phone Number]
  • Address: [Your address]

Reason for Cancellation/Return:

  • Product Damaged (Please describe the damage below)
  • Incorrect Product Sent (Please describe the issue below)

Product Information:

  • Product Name/ID: [Product Name or ID from your order]
  • Quantity: [Number of items]
  • Design/Size Ordered: [Original design/size ordered]
  • Design/Size Received: [What was actually received, if different]

Description of Issue:

(Please describe the problem with the product, including any damage or differences from your order. If possible, upload photos of the damaged or incorrect product.)

Photo Upload:
(Upload photos of the damaged or incorrect product if applicable.)
[Upload Button]

Preferred Resolution:

  • Return for a Refund
  • Replacement Product
  • Exchange for a Different Size/Design

By submitting this form, you confirm that you have read and understood our cancellation and return policy.